Complaint Procedure

  1. 1 Mission statement
  2. 2 Appendix 1
  3. 3 Appendix 2
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3 Appendix 2

Activity Plan

Form for §9A Complaints Learning Environment

The national law of education “opplæringsloven” §9 states that all students have the right to a safe learning environment. The creation of the good learning environment is the responsibility of all members of the school community. Teachers and head teachers work continuously with students to make sure that the learning environment is good. A good and open dialogue, frequent student conversations, meetings with legal guardians in addition to the annual, national student survey help the school to measure how good the teaching, learning and the learning environment is.

Everyone who works at the school has a duty to pay attention to what happens in the school, report and take action if they see or suspect violations, dissatisfaction/discontent, harassment or discrimination both physical and psycho-social.

See the law: https://www.udir.no/laring-og-trivsel/skolemiljo/aktivitetsplikt/#

Part 1: Reporting and plan of action

Reporting the situation and starting a plan of action is started parallel and at latest 5 days after the first report. When the plan of action is made, part 1 is put in the archive.

  1. Reporting

Name person reporting:

Name of student:

Class:

Relation between reporter and student:

Date of received report:

Who received report: 

When was head of school informed:        

When was guardians informed:

Is it reported to the school owner/school authorities?

 

Short description: 

Describe the situation as objectively as possible:

_______________________________________________________________________________________________________________________

_______________________________________________________________________________________________________________________

  1. Investigate and detect

Conversation with the student:

Describe the student’s experience of the situation/insidence, time and who participated in the conversation

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

Conversation with legal guardians (when the student is a minor):

Describe the guardian’s experience of the situation/incidence

 

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

Describe other conversations that have been held, time and who was present.

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

Other investigations or relations that are considered to be of importance:

Make a short description or attach a summary

 

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

  1. Plan of Action

The plan of action is made by the school, student and guardians in cooperation. The plan of action must be to the point, limited in time and be clear on who is responsible for the different actions. Date for assessing the plan of action must be included.

Appendix 2
Nr Action Timeframe Who is responsible for action Time for assessing action Assessment: description of effect of action
1
2
3
4

Part 2: Monitoring

  1. Assessement

Actions described under point 3 will be assessed. If the actions have had the desired effect, the case can be closed. If not, new actions must be described, started and assessed.

Date:

Assessment of actions:

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

 

________________________________________________________________________________________________________________________

________________________________________________________________________________________________________________________

  1. Closure

After the assessment, there is an agreement with student and guardians to close the case.

Date:

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